Does Dropgaurd pay charges for me?
No. Unless a future feature explicitly states otherwise, payments must be completed directly with the official operator.
Help and support
How can we help?
For questions about the Dropgaurd app, your account, privacy or a technical issue, contact our support team.
Contact Dropgaurd support
Email is the fastest way to reach us.
Email SUPPORT_EMAIL_PLACEHOLDER
Include the email linked to your account, your device type and a short description of the problem. Do not send passwords, payment-card details or identity documents by email.
Before contacting us
- Check that notifications are enabled for Dropgaurd.
- Check that any location permission required by the feature is enabled.
- Confirm charge details and deadlines directly with the official zone operator.
- For account removal, use our account deletion page.
Frequently asked questions
Does a reminder prove a charge is due?
No. It is a prompt to check. Eligibility, exemptions, prices and deadlines are controlled by the relevant operator.
Can Dropgaurd guarantee I will avoid a PCN?
No. Notifications can be affected by device settings, connectivity and incorrect information. Users remain responsible for checking and paying applicable charges.
How do I delete my information?
Use the in-app deletion control where available or submit a request through the public account deletion page.